Contact
Reach out before you order
There's no such thing as a silly question. If you're unsure whether we can make your particular song, it's better to ask first.
Email
support@asongio.com for questions before you order and data protection. order@asongio.com for an order in progress.
Response time
We reply within one business day. For a funeral or memorial we prioritize your message the same day.
Data protection
Want to access, correct or delete your data? Write to us and we'll handle it without asking why.
Urgent order?
If the song needs to play within a few days — for a funeral, memorial or an approaching wedding — write "URGENT" in the subject line along with the date. We'll confirm whether we can make it before you pay anything.
Company details
aSongio – a service from Step In Faith ABRegistration number: 559101-8873
Björlanda Västergården, 511 99 Sätila, Sweden
Email: support@asongio.com
In the event of a dispute we follow the recommendations of Sweden's National Board for Consumer Disputes (ARN), arn.se. You may also use the EU's online dispute resolution platform, ec.europa.eu/consumers/odr.